Frequently Asked Questions

Here you can check whether your question will be answered but in case it's not don't hesitate to contact us!

Do you accept credit cards?

Yes, we do accept credit cards for and the payment need to be done online, 10% surcharge for credit and debit cards payments will be added.

Is your location cENTRAL?

The hostel is located at the heart of Isfahan, 12 minutes walking distance to the main square and 20 minutes to the river and bridges.

Do you provide a parking?

Yes, we do have a private parking space, 2 minutes far from the hostel, even-though you can always park in front of the hostel, safe and free.

Do you have 24/7 welcoming?

Yes, Even-though the reception leaves at 11 PM, our night shift will be there to show you the room and you can have a rest and do the paper work the next day. Just give us a ring so we know you’re still coming. 

Is there any curfew?

No, our hostel does not have any curfew and it welcomes guests 24/7. Although, after 11 PM, hostel goes to sleep, if you would like to continue your conversation, please use the Cafe.

What is included on my stay?

Breakfast, Free Walking Tour, WiFi, Linens and Towels are included on your stay. Our staff is always there to help you out with anything else.

BOOKING INFORMATION

If you need to cancel a hostel booking, make sure you check our cancellation policy first. Then you can find the cancellation link from the booking confirmation email. You can also contact us directly through: info@mahbibihostel.com with your booking refrence.

Read our cancellation and refund policy, which explains everything you need to know about cancelling your booking. It also explains if you eligible for a refund.

Yes, we would be more than happy to update your booking as you request, as long as it does not violates the hostel’s cancellation policy. You can always contact us at: info@mahbibihostel.com

Yes, we do not require your credit cards to guarantee your booking, we believe that as the guests trust to stay with us, we need to trust them with their bookings.

Yes, you can pay cash at check in. We do accept Euros, IRR and USD. The exchange rate will be calculated through the daily market rate.


NOTE: You can make the payments online, through the secure YekPay gateways.

Don’t worry, just get in touch with the hostel directly and give them your full name and date of arrival.

Babies aged 2 years and younger can stay for free with their parents in private rooms. You can request for a baby cot before arrival, subject to availability. Simply get in touch with the local team.

ARRIVAL AND CHECK-IN

Check-in is any time from 14:00 and check-out is before 12:00. Full details can be found in our terms and conditions. Our reception is open 24 from 7:30 AM until 11 PM, in case you arrive early and want to drop off your luggage, our colleague will help you with that.
 
You can arrange late check-out for a small fee. Late check-out runs until 13:30, giving you more time to sleep in and relax before leaving. Late check-out also depends on availability, so make sure you reserve it when you’re making your booking.

Sure. Even-though the reception leaves at 11 PM, our night shift will be there to show you the room and you can have a rest and do the paper work the next day. Just give us a ring so we know you’re still coming. 

Yes. you can leave your luggage at the reception, we do have CCTV in the most common places. If you have valuables you can also give them to the front-desk, they will keep it in the specially designed lockers for this purposes.

Mahbibi Hostel is committed to ensuring that every guest gets to enjoy the full Mahbibi experience, regardless of ability status. If you have any special requirements or need any help, get in touch with the local team directly. 

Mahbibi Hostel is open to our guests: 24 hours a day, 365 days a year. If you’re staying with us, you always have access!

Late check-out runs until 13:30 and costs vary by availability. If you would like a late check-out please contact the property directly